Terms & Conditions
These terms apply to every quote, order and job we undertake. Please read sections 6, 7 and 8 carefully - they cover cancellation, refunds and lead times.
Last updated 26 August 2026
1. About These Terms
These Terms and Conditions govern the supply of all goods and fabrication services by P&M Plastics, a trading division of HB Plastics Group PTY LTD ("we", "us", "our"). "You" means the person or entity placing the order.
By accepting a quote, paying a deposit or invoice, or instructing us to proceed with work, you agree to be bound by these terms. These terms prevail over any purchase order conditions of your own unless we have agreed otherwise in writing signed by an authorised officer.
We may update these terms from time to time. The terms that apply to your order are those published on this page on the date we accept your order.
2. Quotes
- Quotes are valid for 30 days from the date of issue unless stated otherwise.
- Quotes are based on the specifications, drawings and quantities you supply. A change to any of these is a variation and may change the price and the lead time.
- Where a quote depends on a material price from our supplier, we may adjust the quote if that price changes before you accept it.
- Unless stated otherwise, quotes exclude GST, freight, installation and site work.
3. Orders & Acceptance
A binding contract is formed when we confirm your order in writing, or when we begin work on it, whichever happens first. We may decline any order at our discretion.
Who can commit us
Only a director or an authorised officer of HB Plastics Group PTY LTD can vary these terms, approve a refund, or agree to a credit. Statements made by any other person - in conversation, by phone, on the factory floor, or in email - do not bind us and do not create an entitlement to a refund or credit.
4. Deposits & Payment
- Custom fabrication orders require a deposit before we order materials or schedule production. The deposit amount is set out in your quote.
- We do not order materials or begin production until the deposit has cleared. Your lead time starts from the date the deposit clears, not the date you accept the quote.
- The balance is payable before dispatch or collection unless you hold an approved account with us.
- Approved account customers must pay within the terms shown on the invoice. We may charge interest on overdue amounts and recover reasonable costs of collection.
5. Your Specifications
We fabricate to the dimensions, materials, tolerances and drawings you supply. You are responsible for the accuracy of what you give us. We do not redraw, re-engineer or verify fitness of your design for its intended application unless you have engaged us in writing to do so.
Where we send you a drawing, cutting list or specification for approval, production does not start until you approve it. Once you approve it, that approved document is the specification for your job, and goods that match it are correctly supplied. An error you approve is a variation, not a defect.
6. Cancellation
Cancellations must be in writing
To cancel an order you must email sales@pmplastics.com.au with your quote or invoice number and a clear statement that you wish to cancel.
A cancellation is only effective when we acknowledge it by return email. Verbal cancellations - by phone, in person, or through a staff member - are not effective and do not stop work. Work continues, and charges continue to accrue, until we send that written acknowledgement.
What you can recover on cancellation depends on the stage your job has reached at the moment we receive your written cancellation:
A quote you have not accepted costs you nothing. You may walk away at any time.
If no materials have been ordered and no production step has been logged, we refund your deposit in full.
Custom-size and non-stock materials are bought in for your job and cannot be returned to our supplier or resold. This applies from the moment the purchase order is raised.
Once a job card is opened and the first production step is scanned, the order is non-refundable in full. Custom-fabricated goods cannot be resold.
How we determine the stage
The stage of your job is determined by our production records - the purchase order raised with our material supplier, and the timestamped job card scans recorded on the factory floor. These records are the evidence of when work commenced. They are not affected by what any individual recalls or states about the job's progress, and we will provide the relevant record on request.
7. Refunds
All refund requests must be made in writing to sales@pmplastics.com.au. We do not process refunds requested verbally. A refund is only approved when confirmed in writing by a director or authorised officer, and only that written confirmation entitles you to a refund.
Subject to section 9 (Consumer Guarantees), we do not give refunds once materials have been ordered or production has commenced. This is because:
- Materials for custom work are bought in to your specification and cannot be returned to our supplier or resold.
- Once cut, welded, bent, routed or machined to your dimensions, goods have no resale value to any other customer.
- Machine time and labour allocated to your job cannot be recovered.
We also do not give refunds for change of mind, for a change in your circumstances, for goods made correctly to a specification you approved, or because you have sourced the item elsewhere.
Where a refund or credit is approved, we process it to the original payment method within 10 business days.
8. Lead Times & Delays
Lead times we quote are good-faith estimates, not guarantees, and time is not of the essence unless we have agreed a firm delivery date in writing and specifically identified it as a guaranteed date.
Estimated lead times run in business days from the later of the date your deposit clears and the date you approve the final drawing or specification. They exclude freight transit time.
Lead times may extend for reasons including supplier material delays or shortages, a transfer of material between our depots, variations you request, delay in approving a drawing, equipment breakdown, or events outside our reasonable control. We will tell you if we become aware that your job will run materially past its estimate.
A delay against an estimated lead time does not entitle you to cancel a job that is already in production, or to a refund of amounts covering materials already ordered or work already performed. If a delay is causing you a problem, contact us - we would rather re-plan your job with you than have you find out late.
9. Consumer Guarantees
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
In particular, sections 6 and 7 above apply to cancellation by you and to change of mind. They do not limit your rights where goods or services we supply fail to meet a consumer guarantee - for example, where goods are not of acceptable quality, do not match their description or a sample, are not fit for a purpose you told us about, or where services are not supplied with due care and skill.
Where there is a major failure you may be entitled to a replacement or refund and to compensation for reasonably foreseeable loss. Where the failure is not major, we are entitled to choose between repairing the goods, replacing them, or refunding you.
10. Faults & Claims
Please inspect goods on receipt. To help us resolve a problem quickly, tell us about any shortage, transit damage or visible defect within 7 days of receipt, with photographs where relevant. Reporting later does not remove any right you have under the Australian Consumer Law, but it does make a claim harder for both of us to establish.
Do not install, modify, cut or otherwise work on goods you believe are defective - doing so may prevent us from assessing the fault or returning the material to our supplier. Contact us first. Do not send anything back before we authorise it: because we dispatch from several depots, we give you the correct return address in writing with the authorisation, and goods sent to an address we have not nominated may not reach us.
11. Tolerances & Finish
Unless we have agreed tighter tolerances in writing for your job, the following apply. Goods within tolerance are correctly supplied.
+/- 1.0mm on each dimension.
+/- 0.5mm on each dimension.
+/- 0.5mm on position.
+/- 2 degrees on angle; bend radius varies with material and thickness.
As supplied by the manufacturer, within their published tolerance.
Batch variation is normal. We cannot guarantee a colour match to a previous order.
Machining marks, minor edge chipping on saw-cut edges, and protective film residue are inherent to fabrication and are not defects. Polished and flame-polished edges are available on request and are quoted separately.
12. Delivery, Risk & Title
- Risk in the goods passes to you on dispatch from our premises or the depot your goods are sent from, or on collection.
- Title in the goods remains with us until we have received payment in full and cleared funds.
- Freight transit times are set by the carrier and are not part of our quoted lead time.
- You must give us safe and adequate access for delivery. If a delivery cannot be completed because access was not available or nobody was present to receive it, we may charge the cost of redelivery.
Where your order ships from
We hold stock at our own depots around Australia. Your order is dispatched from whichever of them can supply it, which is not always the one nearest you and is not always the same one twice. We do not publish depot addresses, and the dispatch location does not change these terms, your price, or the freight you were quoted.
We may send an order in more than one consignment, from more than one depot, arriving on different days. Where we split an order for our own operational reasons, we do not charge you extra freight for doing so. If part of your order is short or delayed, we will tell you rather than hold the rest.
Fabricated goods are made at our Burleigh Heads workshop. A depot supplies stock material only.
13. Uncollected Goods
Completed goods must be collected or accepted for delivery within 14 days of us notifying you that they are ready. After that we may charge reasonable storage. Goods that remain uncollected and unpaid for after 90 days, following written notice to you, may be disposed of and the proceeds applied to the amounts you owe us.
14. Drawings & Intellectual Property
You retain ownership of drawings and designs you supply, and you warrant that you are entitled to give them to us for manufacture and that doing so does not infringe anyone else's rights. You indemnify us against claims arising from our manufacture to your design.
Drawings, cutting files and specifications we produce remain our property. We may retain copies for our records and to support any future reorder.
15. Liability
Subject to section 9, and to the extent permitted by law, our total liability arising from an order is limited, at our option, to replacing or repairing the goods, resupplying the services, or refunding the price you paid for them.
To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of contract, downtime, or the cost of removing or reinstalling goods.
16. Governing Law
These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.
Contact
HB Plastics Group PTY LTD, trading as P&M Plastics
9 Leda Drive, Burleigh Heads QLD
Phone: 07 5535 7544
Email: sales@pmplastics.com.au
Monday - Friday, 7:30am to 4:00pm